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With 24x7 support via an easy-to-use online web portal and toll-free number, MSP4POL offers superior service and support for all of your Motorola POL needs. If you are interested in purchasing a maintenance and support plan for your POL deployment, please contact us anytime at the information detailed below.
MSP4POL offers the following maintenance and technical support services plan authorized for Motorola’s Passive Optical LAN Products:
- 24x7 Telephone and web-based support of Motorola POL software and hardware.
- Customer portal that includes problem tracking for open and closed tickets, searchable knowledge base, and software downloads.
- Hardware inventory tracking and RMA support
- Manage contract entitlement and support renewals
24x7 Telephone and Web Support
- Domestic toll-free numbers
- Web-based problem logging
- Support entitlement verification
- Notifications and alerts via email
- Secure customer login
- Ability to log and track issues through the portal
- Detailed tickets that allow the user to see the status and all work done so far
- Searchable knowledge base for problem resolution
- Searchable how-to documentation library
- Downloadable software updates and upgrades
- Ability to view closed tickets and view resolutions
Hardware Inventory Tracking and RMA Support
- Maintain inventory information of supported hardware for each customer
- Ability to log and track RMAs until closure
- Hardware support entitlement verification
- Automated renewal notifications
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